How personal data is handled.

This policy applies to visitors of the G-Wellness website, people who submit or prepare appointment requests, and people who contact the clinic through WhatsApp, phone, or other communication channels.

The existing Discreet Care page explains the clinic’s privacy-minded care approach. This page explains personal data handling in a more formal privacy policy format.

Depending on how you interact with us, we may collect information such as your name, WhatsApp number, preferred language, appointment request details, area of concern, preferred timing, and optional notes you choose to provide.

If you communicate directly with the clinic, you may also choose to share health, skin, hair, body, wellness, or women’s aesthetic wellness information. Please share only what you are comfortable sharing through the relevant channel.

If you accept analytics cookies, Google Analytics may process technical usage data such as pages viewed, approximate location derived from IP address, device/browser type, and referral source. This helps us understand organic engagement and improve the website.

Some information shared in a clinic or wellness context may be sensitive, including information related to health, treatment concerns, images, or women’s wellness matters.

Sensitive personal data should be handled carefully and only for appropriate consultation, care, administrative, or follow-up purposes, subject to applicable law and professional standards.

Please avoid sending sensitive images or highly personal details through the website booking form. The booking form is designed as a WhatsApp handoff and does not upload or store files.

We may use personal data to respond to enquiries, prepare appointment requests, arrange consultations, communicate with you, understand the general nature of your concern, provide clinic information, and support administrative follow-up.

We may also use information to improve clinic communication, maintain internal records where appropriate, and comply with applicable legal, regulatory, or professional obligations.

With your consent, we may use aggregated analytics insights to improve website content, navigation, and organic search performance.

This website may use optional Google Analytics 4 cookies to measure visits, page engagement, and referral sources. Analytics cookies are only activated after you accept them on the consent banner.

You can decline analytics cookies. Declining does not affect your ability to browse the site, request a private appointment, or contact the clinic by WhatsApp or phone.

Google may process analytics data on servers outside Malaysia according to Google’s privacy terms. We configure analytics with Consent Mode defaults denied until you choose to accept.

The booking flow on this website prepares a WhatsApp message for you to review and send. The website does not submit or store the form details on clinic servers.

Once you send a message through WhatsApp or another third-party platform, the handling of that message may also be subject to the privacy practices and terms of that platform.

Please review messages before sending and avoid sharing information you are not comfortable sending through that channel.

We do not sell personal data.

Personal data may be disclosed where necessary to clinic personnel, service providers, professional advisors, regulators, authorities, or other parties where required or permitted by applicable law.

Any disclosure should be limited to appropriate purposes such as appointment handling, consultation support, clinic administration, legal compliance, or protection of rights and safety.

Personal data should not be kept longer than necessary for the purposes for which it was collected, unless longer retention is required or permitted by law, professional obligations, dispute management, or clinic administration.

Retention periods may vary depending on the type of information and the context in which it was provided.

We aim to take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

No website, messaging platform, or electronic communication method can be guaranteed to be completely secure. Please use discretion when deciding what to share electronically.

Subject to applicable law, you may contact us to ask about access to, correction of, or enquiries regarding personal data you have provided.

We may need to verify your identity before responding to certain requests.

The website is intended for general clinic information and appointment enquiries. Minors should involve a parent or legal guardian when seeking consultation or treatment-related services.

Where required, consent from a parent or legal guardian may be needed before consultation or treatment proceeds.

The website may be accessed from outside Malaysia. If you contact us from outside Malaysia, your communication may involve cross-border transmission through the communication platforms you choose to use.

Any cross-border handling should be considered subject to applicable law and the terms of the relevant service providers.

We may update this privacy policy from time to time. Updates will be reflected on this page.

You should review this page periodically to understand the latest version of the policy.